Refund and Cancellation Policy for Interior Bazaar
1. Introduction
Welcome to Interior Bazaar. We aim to provide high-quality products and services to our customers. This Refund and Cancellation Policy outlines our procedures and guidelines regarding refunds and cancellations. It also integrates information about our website designer, Rama Del, and how they contribute to our service offerings. Please review this policy carefully to understand your rights and our responsibilities.
2. Scope of the Policy
This policy applies to all purchases made through our website https://interiorbazaar.in/, including products and services. It covers:
- Product Purchases: Refunds and cancellations related to product orders.
- Service Bookings: Refunds and cancellations for services provided by Interior Bazaar.
- Custom Orders: Policies related to custom or special orders.
- Website Design and Development: Involves services provided by our website designer, Rama Del.
3. Refund Policy
3.1. General Refund Terms
- Eligibility: Refunds are available for products or services purchased through our website in accordance with the terms outlined in this policy.
- Timeframe: Refund requests must be made within [number] days of receiving the product or completing the service.
- Condition: Products must be returned in their original condition and packaging to be eligible for a refund. Services must be canceled or requested for a refund according to the terms set forth in this policy.
3.2. Product Refunds
3.2.1. Return Process
- Initiation: To initiate a return, contact our customer support team at support@interiorbazaar.in or call +91 7379247878. Provide your order number and reason for the return.
- Return Shipping: Ship the product back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the product is defective or incorrect.
- Inspection: Upon receipt, we will inspect the product to ensure it meets the return criteria. If approved, a refund will be processed to the original payment method.
3.2.2. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Custom Orders: Products made to order or customized specifically for the customer.
- Sale Items: Items purchased during sales or promotions, unless otherwise stated.
- Perishable Goods: Products with a limited shelf life or expiration date.
3.3. Service Refunds
3.3.1. Service Cancellation
- Notification: To cancel a service, notify us at least [number] days prior to the scheduled service date. Contact our support team via email or phone.
- Refund Eligibility: Cancellations made within the specified notice period may be eligible for a full refund. Cancellations made after the notice period may incur a cancellation fee.
3.3.2. Service Quality Issues
If you are dissatisfied with the quality of the service provided, please contact us to discuss the issue. We may offer a partial refund or corrective action to address your concerns.
3.4. Custom Orders
3.4.1. Refund Terms
- Non-Refundable: Custom or special orders are generally non-refundable once the production process has begun. Exceptions may apply if there is a defect or error on our part.
- Cancellation: Cancellations of custom orders must be made within [number] days of placing the order. Refunds for canceled custom orders will be subject to a cancellation fee.
3.5. Website Design and Development Services by Rama Del
3.5.1. Service Refunds
- Project Scope: Refunds for website design and development services provided by Rama Del are subject to the terms agreed upon in the service contract.
- Cancellation Policy: If you need to cancel a website design or development project, notify Rama Del as soon as possible. The refund amount will depend on the stage of the project and work completed.
3.5.2. Quality Assurance
- Revisions: If there are issues with the design or development work provided by Rama Del, we offer a revision process to address and rectify the issues before considering a refund.
4. Cancellation Policy
4.1. Order Cancellations
4.1.1. Product Orders
- Before Shipping: If you wish to cancel a product order before it has been shipped, contact us immediately to request a cancellation. A full refund will be issued if the cancellation is processed before shipment.
- After Shipping: Once a product has been shipped, the cancellation policy will follow the return and refund procedures outlined above.
4.1.2. Service Bookings
- Pre-Service Cancellation: To cancel a service booking, provide notice at least [number] days before the scheduled service date. A full refund will be issued if the cancellation notice is received within the specified timeframe.
- Late Cancellations: Cancellations made within [number] days of the service date may incur a cancellation fee, as detailed in the service contract.
4.2. Custom Orders
- Order Changes: Changes to custom orders must be requested within [number] days of placing the order. Any changes made after this period may affect the refund or cancellation terms.
- Cancellation Fees: Canceled custom orders may be subject to a cancellation fee based on the work completed up to the point of cancellation.
5. How to Request a Refund or Cancellation
5.1. Contact Information
To request a refund or cancellation, please contact our customer support team:
- Email: support@interiorbazaar.in
- Phone: +91 7379247878
- Address: Opposite Bawan Bigha, Near Sardar Patel Inter College, Azamgarh Road, Varanasi, Pin 221007
5.2. Information Required
When requesting a refund or cancellation, provide the following information:
- Order Number: The unique identifier for your order or service booking.
- Reason for Request: A brief explanation for the refund or cancellation request.
- Supporting Documents: Any relevant documentation, such as receipts or order confirmations.
6. Exceptions and Limitations
6.1. Product Defects
If a product is received defective or damaged, contact us within [number] days of receipt. We will arrange for a return and provide a replacement or refund, depending on the situation.
6.2. Service Issues
If there are issues with the services provided, contact us to discuss the problem. We will attempt to resolve the issue to your satisfaction, which may include offering a partial refund or additional services.
6.3. Force Majeure
We are not liable for refunds or cancellations due to unforeseen events beyond our control, such as natural disasters, strikes, or other events that may impact our ability to fulfill orders or provide services.
7. Changes to This Policy
7.1. Policy Updates
We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the effective date will be updated.
7.2. User Notification
Significant changes to this policy will be communicated to customers via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about our refund and cancellation procedures.
8. Dispute Resolution
8.1. Resolution Process
If you have any disputes or concerns regarding our Refund and Cancellation Policy, please contact us at the provided contact information. We will work to resolve any issues amicably and in accordance with this policy.
8.2. Legal Recourse
If a dispute cannot be resolved through direct communication, it may be subject to formal legal procedures as outlined in our Terms and Conditions.
9. Contact Us
For any questions, concerns, or requests related to refunds and cancellations, please reach out to:
- Email: support@interiorbazaar.in
- Phone: +91 7379247878
- Address: Opposite Bawan Bigha, Near Sardar Patel Inter College, Azamgarh Road, Varanasi, Pin 221007
10. Conclusion
Thank you for choosing Interior Bazaar. We are committed to providing high-quality products and services and aim to ensure that your experience with us is satisfactory. This Refund and Cancellation Policy is designed to offer clarity and guidance on our procedures. If you have any questions or need assistance, please do not hesitate to contact us.